Privacy Policy — Bus Route Trainer

Overview

Bus Route Trainer is operated by Proven Innovation Pty Ltd. We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights.

The short version: we collect as little as possible, your GPS data stays on your device, and your payment details are handled by Stripe — not us.

What We Collect

Account Information

When you create an account, we collect:

Email address — for account identification, purchase receipts, and service communications
Name (optional) — for personalisation

GPS / Location Data

The app uses your device's GPS to show your position on the route and provide voice navigation. Your location data stays on your device. We do not transmit, store, or have access to your real-time location or driving history.

GPS processing happens entirely in your browser/app. No location data is sent to our servers.

Payment Information

Payments are processed by Stripe. Your credit/debit card details are entered directly into Stripe's secure payment form and never touch our servers. We receive only a confirmation of payment and the last four digits of your card for receipt purposes.

Usage Data

We may collect anonymous, aggregated usage data such as:

Which routes and regions are most popular
General app usage patterns (pages visited, features used)
Device type and browser version (for compatibility)

This data is anonymised and cannot be linked to individual users.

How We Use Your Data

To provide the service — account management, route access, purchase processing
To communicate with you — purchase receipts, service updates, route data updates
To improve the product — anonymous usage analytics to understand which features matter
To respond to support requests

We do not sell your data to third parties. We do not use your data for advertising.

Third-Party Services

We use the following third-party services:

Supabase — authentication and data storage (hosted in Australia)
Stripe — payment processing
Cloudflare — website and app hosting, CDN, DNS

Each service has its own privacy policy. We choose services that comply with applicable data protection laws.

Cookies

The brochure website (busroutetrainer.com) uses minimal cookies:

Essential cookies — required for basic site functionality
Analytics — anonymous usage tracking (if enabled)

The app (app.busroutetrainer.com) uses localStorage for session management and route data caching. This data stays on your device.

Data Retention

Account data: retained while your account is active. Deleted upon request.
Purchase history: retained for tax and accounting purposes as required by law.
Location data: not collected — stays on your device.
Support correspondence: retained for service improvement.

Your Rights

You have the right to:

Access your personal data — request a copy of what we hold
Correct inaccurate data
Delete your account and personal data
Export your data in a portable format
Withdraw consent for optional data processing

To exercise these rights, contact us at [email protected].

Australian Privacy Act

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner.

GDPR (European Users)

If you access the app from the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing is contract performance (providing the service you requested) and legitimate interest (improving the product).

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated through the app or via email. Continued use after changes constitutes acceptance.

Contact

Privacy questions? Email [email protected] or use our contact form.